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In addition to the bundled support included with NetObjects Fusion product registration, NetObjects offers both pay-as-you-go and annual phone support packages that are tailored to fit your needs. No matter which program you choose, our technical support specialists are available to answer your questions about all NetObjects products.
The support programs described here are available in the United States and Canada only, except for free automated support, which is available worldwide.
REGISTERED CUSTOMER SUPPORT
WebSupport is available for your use 24 hours a day, 7 days a week. When you register your copy of NetObjects Fusion, you receive an email with your WebSupport username and password. Simply log on to your account and search the database for a solution or enter a new case. Our technical support specialists respond to new cases Monday through Friday, 8 a.m. to 5 p.m. Pacific Time, excluding holidays.
PAY-AS-YOU-GO PHONE SUPPORT
As the need arises, you can purchase access to our qualified technical specialists with our pay-as-you-go option. Contact our trained support staff directly, with a maximum wait-time of seven minutes. Simply call our toll-free support number, (888) 888-8993, and enter your credit card number. Our dedicated team is available to assist you Tuesday through Friday from 8 a.m. to 5 p.m. Pacific Time, excluding holidays.
ANNUAL SUPPORT PROGRAMS
You can purchase a phone support plan based on number of incidents. An incident is one question and its resolution, regardless of how long the follow up takes. Installation issues confirmed by NetObjects Support will be resolved without loss of an incident. Technical support plans are available for purchase through our online store. Phone support is available Tuesday through Friday, 8 a.m. to 5 p.m., Pacific Time, excluding holidays.
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